FAQ

What is a Specialty Pharmacy?

A specialty pharmacy fills prescriptions for certain complex, higher-cost drugs. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs. For example, we can provide education about specific conditions and how to manage your symptoms and avoid complications through medication. We also work with your doctor and your health insurance company to be sure that you have access to the right drug and that it is covered by your health plan if at all possible. We can even find out if financial assistance is available that can reduce your costs for these therapies.
 

Why Choose Whole Health Pharmacy?

Established in 2018 with a pharmacy located in Mission Viejo, California, Whole Health Pharmacy has become one of the nation’s leading and most respected specialty pharmacies. Whole Health Pharmacy takes pride in our patient focused service model. We support specialty treatments and take a hand-on approach to patient care that makes a meaningful imprint on the health and quality of life of each patient.
 

What Kind of Services does Whole Health Pharmacy Provide?

At Whole Health Pharmacy, we do much more than just fill your prescriptions. Our services include:

• Financial and billing assistance to keep your drug costs as low as possible
• Support throughout the insurance approval process
• Rapid access to your medications
• Counseling and educational information
• Monthly wellness checks with a review of any questions or concerns you may have about your medication
• Prescription refill reminders
• Pharmacists available 24 hours a day, seven days a week to speak with you

How will I know if my drugs are covered by insurance?

We will handle this process for you by coordinating with your insurance company and your doctor. Many specialty drugs require something called "prior authorization" which means that the insurance company needs documentation before they will cover a high-cost drug. We will notify you as soon as possible about the result of this process.
 

What are your hours?

Our pharmacists are available 24 hours a day, seven days a week to speak with you. You can call us at any time view Contact Info.
 

I have difficulty remembering to take my medication. How can Whole Health Pharmacy help?

Whole Health Pharmacy offers an interactive text message program to help patients stay on track with their medications--available for most therapies. It features medication dosing and refill reminders, progress reports on taking medication correctly, optional alerts for caregivers and other information.
 

Do I fill prescriptions at Whole Health Pharmacy in person just like i do at a regular retail pharmacy?

We have physical locations just like a regular retail pharmacy. However, we also offer mail-order services and support by phone. Our national distribution center ships medications to all 50 states. This option is typically more convenient for our patients. We also offer support from our staff 24 hours a day, 7 days a week.
 

How can Whole Health Pharmacy help fill my prescription?

• Financial and billing assistance to keep your out-of-pocket costs as low as possible
• Support through the insurance approval process
• In-stock medications for rapid fulfillment
• Comprehensive counseling and educational information through your clinically trained pharmacist

What ongoing support will Whole Health Pharmacy offer to me?

• Monthly wellness checks with a review of any questions or concerns you may have about your medication
• Prescription refill reminders
• Available pharmacists 24 hours a day, seven days a week to speak with you

How do I properly dispose of medication?

It is important to properly dispose of expired medication or other medication you are no longer taking. For up-to-date information on how to dispose of medication, please visit one of the following websites: FDA or Dispose My Meds

I have specific questions not listed here. How can I reach a Pharmacist?

Whole Health Pharmacy is here 24/7 to help with your needs. Click Here to Contact Us